OUR AIM …. Is to be “The Best”. Best prices, best selection, and best service.
WE TRY TO KEEP THINGS SIMPLE. One price, one delivery service, and one weight-break to cover most of the UK. One box weighing up to 25kg delivered NEXT DAY* for £7.50. Outer lying areas, islands and offshore addresses, and Northern Ireland may require an extra day. If the order value exceeds £55.00 the delivery is FREE. (* Next working day)
ORDERS RECEIVED by mid-day (working days) will be dispatched on a next-day fully tracked service. Customers can be notified of delivery time by text or email if requested. (Please provide your contact details).
QUICKER SERVICE? If your order is really urgent, we can provide a quote for an expedited courier service. Please email us for assistance.
TIMESCALE: The delivery timescale to all UK addresses is based on working days only (Monday to Friday). Weekends and public holidays are excluded.
WEATHER-DEPENDENT During periods of warm weather we cannot accept responsibility for goods damaged by heat while in transit. Whilst every effort is made to forewarn customers, please note that goods are dispatched at the customer’s risk.
INTERNATIONAL deliveries will be quoted separately. These always depend on the size and weight of the package. Please email us for quotation.
EU CUSTOMERS BUYING ONLINE FROM THE UK Customers should be aware that ordering goods online that are located outside the EU at the time of sale will result in a customs declaration being made and may result in customs duties and handling fees being incurred. When you buy a product from a non-EU country, VAT is payable on your purchase irrespective of the value of the goods. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods. When you buy online from a non-EU country, VAT must also be paid, just as if you ordered goods that are already located within the EU.
Customs clearance for release for free circulation is the documented permission granted by the national customs authority in the EU to allow the goods to be used or consumed in the EU. This permission is given to the person that declared the goods to customs. For e-commerce goods, it is typically a shipping agent (postal operator or courier) that will charge you a customs clearance fee for complying with the necessary formalities. The permission is proof that all applicable customs formalities have been completed, including the payment of duties, and the shipment is free to be used or consumed.
Goods for which you do not have to pay customs duties (e.g. with total value lower than €150) are still subject to customs clearance. Import VAT is calculated as a percentage (VAT rate) of the taxable amount. The VAT rate is the one applicable in the country where the goods are being delivered. The VAT taxable amount is made up of the customs value plus taxes, duties, levies and other charges, such as shipping and insurance costs. Where the import VAT is not included in the price paid, you will have to pay it to the postal company or express courier, or directly to the customs if you clear the goods at customs yourself. In the latter case, the procedure differs according to the country of import.
WRONG ADDRESS. If an incorrect or incomplete address is given we cannot be held liable for undelivered or wrongly delivered goods. If your package is returned to us we will be able to refund you for the cost of the goods, but will exclude the delivery and/or return fees.
Any dates given are approximate and late delivery will not be an acceptable reason for refusing goods, unless we are informed in writing beforehand.
All deliveries must be inspected on arrival. Any damages, shortages, or discrepancies must be made in writing to us within 24 hours of receipt. Failure to do so may invalidate your claim.
If you have already received the goods after cancelling your order, you will need to return the items in good order to us within 14 days of receipt.
If you are returning an item due to an error made on our part, or because an item is damaged or defective, we will also reimburse the delivery charges (at the current Royal Mail postal rate) incurred in returning the goods to us.
To return an item, please first notify us by using our online contact form. Then, if instructed to do so, send the goods to our distribution centre at the address below quoting your order number and reason for return. We recommend you that you use a recorded delivery service and obtain proof of receipt, otherwise we may not be able to offer a credit.
Returns to American Grocery Store
Units 10-12 Marino Way
Hogwood Industrial Estate