OUR AIM …. Is to be “The Best”. Best prices, best selection, and best service.
WE TRY TO KEEP THINGS SIMPLE. One price, one delivery service, and one weight-break to cover most of the UK. One box weighing up to 25kg delivered NEXT DAY* for £7.50. Outer lying areas, islands and offshore addresses, and Northern Ireland may require an extra day. If the order value exceeds £55.00 the delivery is FREE. (* Next working day)
ORDERS RECEIVED by mid-day (working days) will be dispatched on a next-day fully tracked service. Customers can be notified of delivery time by text or email if requested. (Please provide your contact details).
QUICKER SERVICE? If your order is really urgent, we can provide a quote for an expedited courier service. Please email us for assistance.
TIMESCALE: The delivery timescale to all UK addresses is based on working days only (Monday to Friday). Weekends and public holidays are excluded.
WEATHER-DEPENDENT During periods of warm weather we cannot accept responsibility for goods damaged by heat while in transit. Whilst every effort is made to forewarn customers, please note that goods are dispatched at the customer’s risk.
INTERNATIONAL deliveries will be quoted separately. These always depend on the size and weight of the package. Please email us for quotation.
WRONG ADDRESS. If an incorrect or incomplete address is given we cannot be held liable for undelivered or wrongly delivered goods. If your package is returned to us we will be able to refund you for the cost of the goods, but will exclude the delivery and/or return fees.
Any dates given are approximate and late delivery will not be an acceptable reason for refusing goods, unless we are informed in writing beforehand.
All deliveries must be inspected on arrival. Any damages, shortages, or discrepancies must be made in writing to us within 24 hours of receipt. Failure to do so may invalidate your claim.
If you have already received the goods after cancelling your order, you will need to return the items in good order to us within 14 days of receipt.
If you are returning an item due to an error made on our part, or because an item is damaged or defective, we will also reimburse the delivery charges (at the current Royal Mail postal rate) incurred in returning the goods to us.
To return an item, please first notify us by using our online contact form. Then, if instructed to do so, send the goods to our distribution centre at the address below quoting your order number and reason for return. We recommend you that you use a recorded delivery service and obtain proof of receipt, otherwise we may not be able to offer a credit.
Returns to American Grocery Store
Units 10-12 Marino Way
Hogwood Industrial Estate