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Terms & Conditions

WELCOME

Mr Growler, the owner and administrator of this website, welcomes you to his store and hopes you enjoy visiting it almost as much as you enjoy your purchases. He also welcomes your return again soon.


DEFINITIONS

The “AMERICAN GROCERY STORE” and “CANDYHOLIX” are registered trading names and cannot be used or reproduced. For the purpose of these TERMS & CONDITIONS, the American Grocery Store and/or Candyholix may hereinafter be referred to as “The Company,” “we,” or “us.” The person, persons, or company using or making a purchase from this website may hereinafter be referred to as “The Purchaser” or “you.”

“Goods” relate to all items The Company supplies to The Purchaser whosoever as named/described on an officially numbered invoice or delivery note created by The Company.


COPYRIGHT

Both the AMERICAN GROCERY STORE and CANDYHOLIX logo and website design are copyright to the American Grocery Store and may not be reproduced or copied in any shape or form without our permission.

Photographs, illustrations, and product descriptions on the website are a combination of our own work and material provided from our suppliers. These materials may not be reproduced without the permission of the copyright holder. You must source your own material directly to ensure you are not infringing on works and derivations owned by us.


CURRENCY

All prices are quoted in UK pounds Sterling, and no other currency is accepted.


PAYMENT

We use Sage Pay to collect and process transaction information, click here for further information on Sage Pay security policy. No goods or stock will be dispatched until full payment has been received and cleared into The Company’s bank account. Ownership and title to The Goods remains the property of The Company until such times as full and final payment is made.


PRICES

All prices shown are ex-warehouse, quoted in UK pounds sterling, strictly net and are subject to change without prior notification. Every effort will be made to maintain prices, but exchange rate fluctuations, tax changes and variations in raw material costs may necessitate price changes imposed by our suppliers. All orders are accepted on this basis.


VAT

Certain products are subject to VAT and will be charged at the standard rate of 20% (subject to Government changes). The prices indicated on the website include VAT where applicable, and VAT charged is shown on the invoice only.


BEST BEFORE – BETTER BY

Often misinterpreted as the American date format is expressed as Month/Day/Year, especially when the second set of figures is below 12. European dates are expressed as Day/Month/Year. (eg. 4th July 2018 in America is written 7/4/2018) The terms “Best Before”(UK), or “Better if used by” and “Best by”(USA) are purely aimed as a suggestion, and do not indicate that the item HAS to be consumed by this date. It is perfectly legal to sell a product after this date, but it is definitely ILLEGAL to try to conceal or alter it. Manufacturers always like to over compensate to cover themselves, hence a “durability date” is presented rather than an “expiry date” which is more finite.


CANCELLATION OF AN ORDER

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 14 days of receiving your order. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing us using our contact form.  

If the order has already been dispatched then it must be returned to us in good order prior to a refund being made.


RETURNS

If you have already received the goods after cancelling your order, you will need to return the items to us within 14 days of receipt.

If you are returning an item due to an error made on our part, or because an item is damaged or defective, we will also reimburse the delivery charges (at the current Royal Mail postal rate) incurred in returning the goods to us.

To return an item, please first notify us by using our contact form.  Then, if instructed to do so, send the goods to our distribution centre at the address below quoting your order number and reason for return. We recommend you that you use a recorded delivery service and obtain proof of receipt, otherwise we may not be able to offer a credit.

Returns to American Grocery Store
17 Admiralty Way
Camberley
Surrey
GU15 3DT


PASSING OF TITLE

Title to the goods shall remain vested in the Company and until the Company has received payment in full of the purchase price. Upon delivery, all risks in connection with goods shall pass to the customer.


WARM WEATHER

During periods of warm weather we cannot accept responsibility for goods damaged by heat while in transit. Whilst every effort is made to forewarn customers please note that goods are dispatched at the customer’s risk.


REGISTERED OFFICE

13 Princeton Court, 53 – 55 Felsham Road, Putney, London SW15 1AZ.